TRAUMAGEL Privacy Policy

Last updated: July 15, 2026

This Privacy Policy explains how Cresilon, Inc. ("Cresilon," "TRAUMAGEL," "we," "us," or "our") collects, uses, discloses, and protects personal information in connection with the TRAUMAGEL ecommerce store, account verification process, product ordering, customer support, and related healthcare and public-safety professional services.

TRAUMAGEL^® is a prescription medical device for temporary external control of moderate to severe bleeding. Products offered through this store are available only to licensed healthcare professionals and authorized institutions in the USA only. Orders are subject to credential, institutional, shipping, compliance, and eligibility verification before payment capture, fulfillment, or shipment.

Contact

For privacy questions, account support, or TRAUMAGEL ecommerce support, contact us at customerservice@traumagel.com or +1 833 TRAUMAGEL.

Information We Collect

We may collect information you provide directly, including name, work email, phone number, job title, organization, shipping and billing addresses, NPI, license or credential details, agency or institution information, purchase history, support requests, and communications with us.

We may also collect ecommerce and technical information, including cart activity, order details, payment authorization status, device and browser information, IP address, pages viewed, cookies, analytics events, and fraud-prevention signals.

How We Use Information

We use information to operate the TRAUMAGEL store; verify professional, healthcare, public-safety, institutional, and USA-only eligibility; process and hold orders pending review; authorize, capture, cancel, or fulfill orders; provide customer support; maintain account security; prevent fraud; meet legal, regulatory, medical-device, tax, accounting, and compliance obligations; improve our store and services; and send operational communications related to applications, orders, eligibility review, payment, fulfillment, and support.

Account Verification and Healthcare Eligibility

Because TRAUMAGEL is a prescription medical device, we may verify information against credentialing, NPI, agency, institutional, distributor, payment, shipping, compliance, and other lawful sources. Submission of an order or account form does not guarantee approval, payment capture, or fulfillment.

How We Share Information

We may share information with service providers and partners that help us operate the store and fulfill TRAUMAGEL orders, including Shopify, payment processors, shipping providers, analytics providers, customer support providers, fraud-prevention vendors, credential or eligibility verification resources, professional advisors, distributors or fulfillment partners, and government, regulatory, or law-enforcement bodies when required or appropriate.

We do not sell personal information in the ordinary meaning of selling customer lists for money. Some analytics or advertising technologies may be considered a "sale," "sharing," or targeted advertising under certain state privacy laws; where required, you may exercise applicable opt-out rights through available store controls or by contacting us.

Cookies and Analytics

We and our service providers may use cookies, pixels, and similar technologies to operate the store, remember preferences, maintain cart and login functionality, protect against fraud, measure performance, and improve the ecommerce experience.

Retention

We retain information for as long as needed for the purposes described above, including medical-device, compliance, order, accounting, tax, legal, security, and customer-support requirements.

Your Choices and Rights

Depending on your location and applicable law, you may request access, correction, deletion, portability, restriction, or opt-out of certain processing. We may need to retain information required for regulatory, legal, safety, fraud-prevention, or transaction records. To submit a request, contact customerservice@traumagel.com or +1 833 TRAUMAGEL.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No ecommerce, internet, or email transmission is completely secure.

Children

The TRAUMAGEL store is intended for licensed healthcare professionals, authorized public-safety purchasers, authorized institutions, and other eligible professional buyers. It is not intended for children.

USA-Only Availability

TRAUMAGEL products offered through this store are available only in the USA to eligible licensed healthcare professionals and authorized institutions. We may reject, cancel, or decline orders that do not meet eligibility, regulatory, shipping, or compliance requirements.

Changes

We may update this Privacy Policy from time to time. Updates are effective when posted on this store.